IRS watchdog warns of scaled-back service in agency plans (Associated Press)

January 11, 2016

The Associated Press covered the release of the National Taxpayer Advocate's 2015 Annual Report to Congress

WASHINGTON (AP) — The IRS is planning to push you to fire up the computer rather than calling for tax help, but the agency's in-house watchdog says that could freeze out millions of taxpayers or force them to pay for advice.

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"Implicit in the plan — and explicit in internal discussion — is an intention on the part of the IRS to substantially reduce telephone and face-to-face interaction with taxpayers," Olson's report said. "The key unanswered question is by how much. ... It is incumbent upon the IRS to be much more specific about how much personal taxpayer assistance it expects to provide."

Read the full article: IRS watchdog warns of scaled-back service in agency plans - Associated Press (Jan. 6, 2016)