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Published:   |   Last Updated: October 18, 2024

Continue identifying case process efficiencies, including requesting expansion of our delegated authorities and partnering with Enterprise Case Management to modernize processes

Background

This objective carried over from Fiscal Year 2024.

Highlights

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Status

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Expected Completion Date

09/30/2025

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Activities

Activity 1: Track the progress of an Integrated Action Tool programming change that will properly calculate the Collection Statue Expiration Date and correct erroneous accounts.

Activity 2: Identify and address the impact of the pandemic on our work processes, including case receipts from the IRS including exploring new ways to address our Account Management System (AMS) inventory ensuring taxpayer cases are loaded on to the Taxpayer Advocate Management Information System (TAMIS) quickly.

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Actions Completed

1st Quarter

Quarterly update on the identified activities

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Next Steps

Projected next actions