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Home > Reports > 2021 Objectives Report to Congress > Full Report

Full Report

The Internal Revenue Code requires the National Taxpayer Advocate to submit two annual reports to the House Committee on Ways and Means and the Senate Committee on Finance. The National Taxpayer Advocate is required to submit these reports directly to the Committees without any prior review or comment from the Commissioner of Internal Revenue, the Secretary of the Treasury, or the Office of Management and Budget. The first report, due by June 30 of each year, must identify the objectives of the Office of the Taxpayer Advocate for the fiscal year beginning in that calendar year.

Report Contents

Volume I: FY 2021 Objectives Report to Congress

FY 2021 Objectives Report To Congress

  1. PREFACE: The National Taxpayer Advocate’s Introductory Remarks
  2. SYSTEMIC ADVOCACY OBJECTIVES
    1. Improving Taxpayers’ Experience Throughout the Year
    2. Protecting the Rights of Taxpayers Impacted by the COVID-19 National Emergency and Restoring Much-Needed Taxpayer Services
    3. Reducing Burden Resulting From Implementation of the Coronavirus Aid, Relief, and Economic Security (CARES) Act
    4. Putting Taxpayers First, Improving Taxpayer Service, and Supporting the Development of a Comprehensive Customer Service Strategy and Related Plans to Implement the Taxpayer First Act
    5. Protecting the Rights of Taxpayers Who Receive “Soft Letters” That Require Them to Provide Support for Their Return Positions and Sworn Statements Outside an Examination
  3. CASE ADVOCACY AND TAS BUSINESS OBJECTIVES: EFFORTS TO IMPROVE ADVOCACY
  4. REVIEW OF THE 2020 FILING SEASON
  5. TAS RESEARCH
    1. IDENTIFYING PROSPECTIVE TAS TAXPAYERS
    2. TAS RESEARCH INITIATIVES
  6. APPENDICES
    1. IRS RESPONSES TO ADMINISTRATIVE RECOMMENDATIONS PROPOSED IN THE NATIONAL TAXPAYER ADVOCATE’S 2019 ANNUAL REPORT TO CONGRESS
    2. EVOLUTION OF THE OFFICE OF THE TAXPAYER ADVOCATE
    3. TAS CASE ACCEPTANCE CRITERIA
    4. LIST OF LOW INCOME TAXPAYER CLINICS
    5. TAS PERFORMANCE MEASURES AND INDICATORS
    6. GLOSSARY OF ACRONYMS