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An Initial Contact Letter is your notification that your tax return has been selected for an audit (also called an examination). Included in the letter is a listing of the specific items reported on your tax return or that you failed to include on your return that are being questioned by the IRS, with a request that you provide documentation to support the identified items.
For example, the CP 20 letter series are letters sent by correspondence auditors to verify that you are entitled to a certain portion of the overpayment shown on your tax return before the amount in question is refunded.
This letter notifies you that you may have reported one or more unallowable items on your return, you will need to verify you qualify for the deduction or credit listed in your letter.
Most of the time, the IRS accepts tax returns as you file them. However, it selects some for an additional review or audit to determine if you accurately reported your income, expenses, and credits. If the IRS selects your return for audit, it doesn’t automatically mean something is wrong. Once the IRS completes the examination, it will either accept your return as filed or propose changes to your return. These changes may affect the amount of tax you owe (a proposed deficiency) or your refund amount.
Read the letter and follow the instructions. Submit the requested documentation to the address and by the due date shown in the letter. Don’t send original documents – send copies. If you fax the information, include your name and taxpayer identification number (Social Security number or individual taxpayer identification number) on each page. This will help the IRS associate the documents with your file.
If you have questions about your examination or are uncertain about what information you need to provide the IRS, call the number on your letter, write to the IRS at the address shown on the letter, or make an appointment to visit your local IRS Taxpayer Assistance Center. You may choose to obtain professional assistance (from an attorney, certified public accountant, or tax professional) or see if you qualify for free or low-cost assistance from a Low Income Taxpayer Clinic.
Once your examiner completes the initial review of the information you’ve provided, he or she will
Your examiner will keep you informed of the actions he or she is taking.
If you have questions about how the examination is being conducted, ask your examiner or ask to speak to his or her manager. If you want professional assistance, you can seek out help from an attorney, certified public accountant, enrolled agent; or you may qualify for free or low-cost assistance from a Low Income Taxpayer Clinic.
The Examination Process (Examinations by Mail), can provide additional information on the examination process
Understanding your notice or letter
For more specifics on your notice, visit Understanding your IRS Notice or Letter on IRS.gov
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If you still need help
The Taxpayer Advocate Service is an independent organization within the IRS. TAS helps taxpayers resolve problems with the IRS, makes administrative and legislative recommendations to prevent or correct the problems, and protects taxpayer rights. TAS helps all taxpayers (and their representatives), including individuals, businesses, and exempt organizations. You may be eligible for free TAS help if your IRS problem is causing financial difficulty, if you’ve tried and been unable to resolve your issue with the IRS, or if you believe an IRS system, process, or procedure just isn’t working as it should.
TAS has offices in every state, the District of Columbia, and Puerto Rico. To find your local advocate’s number:
Low Income Taxpayer Clinics (LITCs) assist individuals whose income is below a certain level who need to resolve tax problems with the IRS. They also provide education, outreach, and information on taxpayer rights to individuals who speak English as a second language. LITCs represent taxpayers in disputes before the IRS and courts and help taxpayers respond to IRS notices and correct account problems. Services are offered for free or a small fee. LITCs are independent from the IRS and TAS. For more information or to find an LITC near you, see the LITC Page or Publication 4134, Low Income Taxpayer Clinic List. You can also request Pub. 4134 by calling 800-TAX-FORM (800-829-3676).
View our Interactive Tax Map
Let us help you navigate your way through the IRS. Visit our interactive tax map to see where you are in the tax process.
Taxpayer Roadmap
The taxpayer Bill of Rights is grouped into 10 easy to understand categories outlining the taxpayer rights and protections embedded in the tax code.
It is also what guides the advocacy work we do for taxpayers.
