Contact TAS

If you are having tax problems and have not been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you. And our service is free.

Find a local TAS office

If you need to open a case with TAS download the Form 911. If you have an open case with TAS and it has been more than 30 days since you submitted the Form 911, and need to speak with your advocate, contact your local TAS office.

I’m looking for a TAS office

Need Additional Help?

TAS offers a variety of Self Help tools to help you find quick answers to your tax questions. Read more about TAS on our Frequently Asked Questions page.

Seeking TAS Help?

Get Help Topics

Do you qualify for free TAS assistance? Did you receive a notice or letter and have a question? Do you have a suggestion on how to improve the IRS? Read the latest TAS Tax News

What can TAS help with?

TAS Case Acceptance Criteria Updates

We understand there are many taxpayers awaiting help from the IRS with their 2024 and prior tax returns.

Read our FAQ updates on these changes and how we are advocating for taxpayers who need help the most.

TAS appreciates your patience during this challenging tax season, while case advocates work diligently to address your tax concerns.

The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. We ask for your patience as it may take up to two weeks before we will be able to return your call or reply to your request. We apologize for these delays and are taking steps to reduce hold and response times to better serve you.

What is Financial Hardship?

Financial Hardship is also known as Economic Harm. Economic harm includes any damage or loss of finances in any capacity.

Will you lose or not remain in your house, not be able to get food, pay your utilities, or keep your transportation to work?
Will you incur significant costs such as fees for obtaining representation to help with relief?
Will you suffer negative impact such as loss of income, credit report damage, or any damage that cannot be put back the way they were prior.

If you answered yes to any of these questions, TAS may be able to help you.

What is an IRS System Issue?

An IRS System Issue is also known as Systemic Burden which could include:

A delay must be more than 30-days after regular processing time to resolve a tax-related problem. These cases also occur when the IRS sends multiple interim responses (letters stating to give them more time) and takes no other actions to resolve your issues.
If the IRS was supposed to respond to you or resolve your account by a specific date and they have not, you may qualify for TAS assistance.
If an IRS system or procedure has failed to operate as intended, or failed to resolve your problem or dispute with the IRS, TAS may be able to help you.

If you answered yes to any of these questions, TAS may be able to help you.

Media Contacts

For TAS media questions

Please contact the TAS media relations office.
(202) 317-6802

Please note that this office is established solely for responding to inquiries from the press (news media). Questions and account inquiries from the general public and businesses cannot be handled by this office.

For IRS media questions

Please contact the IRS media relations office.
(202) 317-4000

Join us at Our Next Event

Local Taxpayer Advocates (LTA) will share tips to help you avoid filing and processing delays so you can submit your taxes with confidence. Find an event near you.

TAS Qualifier Tool

Use our tool to help determine if the Taxpayer Advocate Service (TAS) can assist you.

Read the latest updates on requesting assistance from TAS

I have an open case with TAS

Contact your Advocate directly or your local office.

Read the latest updates on requesting assistance from TAS

Request TAS assistance

Need help resolving your tax issue? Complete the Form 911 to request assistance.

Read the latest updates on requesting assistance from TAS

Common Questions

What is the Taxpayer Advocate Service?

TAS is an independent organization within the IRS. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.

Find out more about TAS

What happens when I call the TAS toll-free number to open a case?

When you call the TAS toll-free number you will be connected with tan advocate who is your first point of contact with the Taxpayer Advocate Service. They will guide you along the process to start your case and get the help you need.

The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. See if you qualify for our assistance. If you qualify, you can download and submit a Form 911.

How to start a case with TAS?

There are several ways to request a case in TAS. The easiest is to email the Form 911. You should hear back from your assigned case advocate within 30 days regarding your submitted Form 911.

TAS also offers other ways to complete the Form 911.

Read the latest updates on requesting assistance from TAS.
Use our TAS Qualifier Tool to help determine if TAS can assist you.
Download the Form 911
- Mail to:
  Taxpayer Advocate Service
  7490 Kentucky Dr.,
  Stop MS 11-G
  Florence, KY 41042
- Fax to:
  (855) 828-2723
- Email to:
- TAS.Form.911.Request.for.Assistance@irs.gov

Disclaimer Notice: Email submissions to TAS of Form 911 and attachments are not encrypted for security. If you submit a Form 911 through email TAS will not reply to your email. Instead, you will be contacted by a TAS employee by either phone or letter about your request for assistance.

What happens if my case is accepted by TAS?

If your case is accepted, it will be assigned to a case advocate who will contact you.

Find your local TAS office.

How long does it take to resolve my tax issue?

Depending on the tax issue complexities, it could take a couple weeks to a couple months to resolve your tax issue. Your case advocate will do everything possible to help guide you on your path to resolve your issues. The case advocate will be in touch with you throughout the duration of your case with updates and timeframes on your issues.

Where’s my refund? Can you help get it to me faster?

TAS can assist with refund issues after the IRS published processing timeframe has passed. If that date has passed and you are experiencing a hardship, you can get more information from our Tax Tip: Where’s my Refund, or contact your local TAS office to see what options you have.

Stay Informed

Sign up to receive updates on the latest tax relief and tax law changes, Blogs from the National Taxpayer Advocate, and TAS announcements.

Want to get the latest tax news, learn more about taxpayer rights, and upcoming TAS events while looking at cute dogs and pop culture references? Look no further than TAS Social Media. Follow, like and share our content to help spread the work on how we advocate for taxpayers!

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