TAS Focus Groups at the 2015 Tax Forums - Help us help you (and your clients)

May 29, 2015

Each year the IRS sponsors the Nationwide Tax Forums, a three-day series of tax education and networking conferences for tax professionals in cities around the country.

These events feature the latest information from the IRS; news about tax law changes; the chance to meet with software vendors; and the opportunity to attend nearly 50 seminars presented by IRS employees and members of professional associations.

We’ve already written about the Seminars TAS will be offering. Now, TAS is pleased to announce this year's focus groups. 

TAS holds focus groups at the forums to hear the practitioners’ perspective and valuable insights on trending problems or issues where we’ve heard concerns from the public. This year, we’re also offering an opportunity to test the new TAS website and make it even better. The focus group topics are:

Practitioner Priority Service Line – Lifesaver or Not?

TAS wants to know about your experiences with the Practitioner Priority Service phone line. When do you use the practitioner priority service line? What type of assistance are you looking for? What is working well with the PPS? What improvements would you offer? We value your opinion and thoughts on this service.

Let’s Talk about Appeals: Are Recent Changes Working (AJAC & Collection Appeals Process)

TAS wants to hear about your experiences with the Appeals division. Have the recent changes in Appeals made a difference in your Appeals interactions? Appeals Judicial Approach and Culture (knows as AJAC) is a policy change in how Appeals employees work with taxpayers. We’re interested in your interactions with Appeals hearings both before and after the change, including examination and collection appeals. We specifically want to know what you think of the quality of Appeals services and the extent of its substantive reviews. What’s working well, and how can the IRS do better in certain areas?

TAS Usability Testing -TAS Toolkit and IRS.gov/advocate – Online Resources for You

The Taxpayer Advocate Service has recently upgraded our online Tax Toolkit, including making it accessible on your mobile device. We’d like you to test the site and tell us what you think - what works well, and what improvements you’d recommend. We’ll work with you as you navigate the site. We also want your opinions about our page on IRS.gov (which is different from the Toolkit). Does it work or can we improve that as well?
 
Limited space is available for all groups. Look for the Focus Group Booth at the forums to sign up.