Activity 1: Track the progress of an Integrated Action Tool programming change that will properly calculate the Collection Statue Expiration Date and correct erroneous accounts.

Activity 2: Identify and address the impact of the pandemic on our work processes, including case receipts from the IRS including exploring new ways to address our Account Management System (AMS) inventory ensuring taxpayer cases are loaded on to the Taxpayer Advocate Management Information System (TAMIS) quickly.

Quarterly update on the identified activities

Projected next actions