“Twelve advanced topics were identified to serve as the foundation for advanced technical training for new Case Advocate employees. These topics include eight Business Master File (BMF) topics as well as four Individual Master File (IMF) topics. The draft plan for developing these topics consists of two phases.
• Phase 1: BMF topics will be delivered as continuous learning workshops for all new Case Advocates. Additionally, IMF topics will target all TAS employees who graduated from the Case Advocacy Training Support program since stand up.
• Phase 2: The twelve topics will be integrated into an advanced training program for all future New Case Advocates (NCA).
Assessments were conducted in Fiscal Year 2024 and TAS is testing face-to-face- delivery of Foundational Case Advocate Training Accounts Issues for Case Advocates and Intake Advocate Accounts Foundations training for Intake Advocates.”