Objective 32 2025 - Taxpayer Advocate Service

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Published: October 3, 2024 | Last Updated: October 18, 2024

Continue to implement TAS’ revamped training program to develop our new employees while ensuring our existing employees’ technical and soft skills are consistently strengthened with a focus on allowing our employees to grow professionally while providing taxpayers expert service

Objective 17

Background

This objective carried over from Fiscal Year 2024

Highlights

1

1.

Status

2

2.

Expected Completion Date

09/30/2025

3

3.

Activities

Activity 1: Assess Case Advocacy advanced training topics and develop advanced Case Advocacy training program.

Activity 2: Assess TAS training programs to determine which courses are best to be delivered either virtual, hybrid, or in-person to maximize student interaction and knowledge retention while minimizing costs.

4

4.

Actions Completed

1st Quarter

Quarterly update on the identified activities

5

5.

Next Steps

Projected next actions

Return to FY25 Objective Statuses