Activity 1: EDCA ITS will revise Intake Accounts Parts A and B. In addition, EDCA ITS will address the training gap by creating specialized technical trainings (“INIT” sessions, for Intake and ITAP) to be delivered throughout Fiscal Year 2023.
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This objective carried over from Fiscal Year 2024
12/31/2024
Activity 1: EDCA ITS will revise Intake Accounts Parts A and B. In addition, EDCA ITS will address the training gap by creating specialized technical trainings (“INIT” sessions, for Intake and ITAP) to be delivered throughout Fiscal Year 2023.
1st Quarter
Centralized Case Intake (CCI) partnered with Learning and Education to create a streamlined intake training program for incoming training classes. This includes revisions to the Accounts Part A and B. The updated training enables new hire Intake Advocates to become fully functional more quickly following onboarding.
N/A