First National Taxpayer Advocate Public Forum to be held in Washington, DC

February 18, 2016

Next Tuesday, February 23, National Taxpayer Advocate Nina E. Olson will convene the first in a series of public forums on taxpayer service. Held at the IRS building in Washington, DC, the session will bring together speakers from the tax community, IRS advisory boards, and the research community to talk about the future state of the IRS.

During the last two years, the IRS has been developing a “Future State” plan, envisioning how it will operate in five years and beyond, including the ways in which it will interact with taxpayers. In the National Taxpayer Advocate’s 2015 Annual Report to Congress, the Advocate recommended the IRS solicit comments from taxpayers and tax professionals, including their thoughts on the extent to which taxpayers will continue to need telephone and in-person assistance, so the “Future State” plan will better reflect taxpayers’ needs and preferences as they seek to comply with the tax code. The public forums are a part of that recommendation.


NTA Nina E. Olson and Commissioner John Koskinen will make welcoming remarks. They will be joined by:

  • Pamela F. Olson (Washington National Tax Services Practices Leader, PwC; Former Assistant Secretary (Tax Policy), Department of the Treasury)
  • Leslie Book (Professor of Law, Villanova University School of Law)
  • Jennifer MacMillan, EA (Chair, Internal Revenue Service Advisory Committee (IRSAC))
  • Timothy J. McCormally (Director, Washington National Tax, KPMG; Vice Chair, Internal Revenue Service Advisory Committee (IRSAC))
  • Michael Gangwer (Tax Advisor, The Vanguard Group, Inc.; Chair, Information Reporting Program Advisory Committee (IRPAC))
  • Jim Buttonow (HR Block; Chair, Electronic Tax Administration Advisory Committee (ETAAC))
  • Gina Jones, EA (Chair, Taxpayer Advocacy Panel (TAP))
  • Michael Best (Senior Policy Advocate, Consumer Federation of America)
  • Aaron W. Smith (Associate Director (Research), Pew Research Center’s Internet Project)
  • Arturo Gonzalez (Chief, Consumer & Community Development Research, Board of Govenors, Federal Reserve)


How to Attend

The event is open to the public. It will take place in the IRS Auditorium, Internal Revenue Service Building, 1111 Constitution Avenue, N.W., Washington, DC 20224. Due to building security procedures, visitors must enter at the Constitution Avenue entrance. In addition, all visitors must present photo identification to enter the building. Because of access restrictions, the IRS will not admit visitors beyond the immediate entrance area more than 30 minutes before the public forum begins. For information about having your name placed on the building access list to attend the public forum, contact Deborah Powell or Brenda Jones at (202) 317-6100.

Read the press release on

Read more about the Public Forums

Comments from the public may be submitted by email.