Forum on taxpayer service in Harrisburg PA

April 12, 2016

National Taxpayer Advocate Nina E. Olson and Sen. Bob Casey, Ranking Member of the Senate Finance Subcommittee on Taxation and IRS Oversight, convened a public forum to discuss what taxpayers want and need from the IRS to comply with their tax obligations. Unfortunately, Senator Casey was not able to attend the forum; however, his Harrisburg staff members participated in the event.

About 35 people attended the forum, including representatives from the Pennslyvania State Revenue Department, Low Income Taxpayer Clinics (LITC), Volunteer Income Tax Assistance (VITA) programs, United Way, practioners, and Penn State University.

There was great discussion on the needs and preferences for VITA sites and LITCs as well as tax professionals, including discussion around the needs of practitioners who work with the complex tax laws for retirement plans. 

Unique to this location, the forum heard directly from a taxpayer who was a victim of identity theft, Roger Eberlin. He expressed his frustration with the difficulty getting through to the IRS on the phone and lack of information he received once he did get connected with a customer service representative.

Several of the panelists submitted written statements

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