Forum on taxpayer service needs in Hendersonville, NC

April 5, 2016

National Taxpayer Advocate Nina E. Olson and Rep. Mark Meadows, chairman of the House Oversight and Government Reform Subcommittee on Government Operations, convened a public forum at Henderson County King Street Meeting Room on April 4.

About 25 members of the public, representing tax software, AARP Tax-Aide, practitioners, low-income taxpayer services, and local news media attended to discuss what taxpayers need and want from the IRS in the future.

The Times-News covered the event, and noted that the speakers talked about long wait times for phone calls, the IRS's shrinking local presence, and how to make the IRS more responsive to taxpayers.

Another issue Olson raised concern about as the IRS deals with budget cuts and moves toward the digital age is how they are concentrating employees in centralized locations, shrinking their geographic footprint in local communities...,One possible solution to wait times was better access to the particular IRS workers handling a case, perhaps through including the worker's direct contact information in letters rather than the number of a generic line to call.

The panelists submitted written statements outlining their perspective on the issues.

  • Arthur Bartlett (Program Director/ Attorney | LITC Legal Services of Southern Piedmont | Charlotte, NC)
  • Rollin J. Groseclose (PA, CGMA, Shareholder | Johnson Price Sprinkle PA | Asheville, NC)
  • Bob Smith (Volunteer Coordinator | AARP Tax-Aide – Henderson County | Hendersonville, NC)
  • Robert H. Wall, Esq. (Attorney, Member | Spilman Thomas & Battle, PLLC | Winston-Salem, NC)

The next forum will take place on April 8, in Harrisburg, PA.

More about the forum:

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