IRS Cuts Taxpayer Services as Filing Returns Gets Harder (Associated Press)

January 14, 2015

Referencing the National Taxpayer Advocate's 2014 Annual Report to Congress, the AP story highlights that the IRS is cutting taxpayer services to historically low levels while filing a federal tax return is becoming more complicated for millions of families. 

WASHINGTON (AP) -- Filing a federal tax return is about to get more complicated for millions of families because of President Barack Obama's health law. But they shouldn't expect much help from the Internal Revenue Service.

Got a question for the IRS? Good luck reaching someone by phone. The tax agency says only half of the 100 million people expected to call this year will be able to reach a person.

Callers who do get through may have to wait on hold for 30 minutes or more to talk to someone who will answer only the simplest questions.

"Taxpayers who need help are not getting it, and tax compliance is likely to suffer over the longer term if these problems are not quickly and decisively addressed," said a report Wednesday by agency watchdog Nina E. Olson.

Read the article: Need help filing out your tax return? Don't call the IRS (Associated Press)