National Taxpayer Advocate Public Forum Transcripts

April 13, 2017

"[You] ask people, okay, if you had the choice between trying to find the answer to a government question online, yourself, or just picking up the phone and calling somebody, which would you prefer? Sixty percent of people say they prefer to pick up the phone, including half of millennials.

— Rick Parrish, Senior Analyst serving Customer Experience Professionals, Forrester Research, Inc., Cambridge, Mass., Washington, DC Public Forum: 5/17/2016


The public forums provide an opportunity for the National Taxpayer Advocate to hear from taxpayers through panel discussions with congressional and community representatives and comments from the audience. In addition to written statements submitted by panel members, each forum has been transcribed to make sure there is a written record of all discussions on taxpayer needs and preferences when dealing with the IRS. The National Taxpayer Advocate will use these recorded conversations to further the discussion of the IRS future state vision and to ensure that U.S. taxpayers have a voice in the process. Transcripts are listed by city and date below:


San Antonio, TX (August 20, 2016)

Los Angeles, CA (August 22, 2016)

Portland, OR (August 18, 2016)

Parma, OH (August 16, 2016)

Washington, DC (May 17, 2016)

Baltimore, MD (May 13, 2016)

Red Oak, IA (May 5, 2016)

Harrisburg, PA (April 8, 2016)

Hendersonville, NC (April 4, 2016)

Bronx, NY (March 18, 2016)

Chicago, IL (March 9, 2016)

Washington, DC (February 23, 2016)