Need Help From the I.R.S.? It May Take More Patience This Year (New York Times)

January 14, 2015

This article notes that services to taxpayers are likely to drop to their worst levels since 2001, according to the National Taxpayer Advocate Nina Olson’s 2014 Annual Report to Congress. Ms. Olson warned that in the current fiscal year – as new filing requirements mandated by the Affordable Care Act go into effect – the IRS may only answer 43 percent of the more than 100 million phone calls it expects to receive from taxpayers.

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