Success Story: Quick Action Prevents Burden on Thousands of Taxpayers

July 28, 2015

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. All personal details are removed to protect the privacy of the taxpayer.

Employees of a city were receiving IRS assessment notices because the city had sent inaccurate information to the Social Security Administration. One taxpayer got a W-2 that reported the correct income earned, but after using this information to file a return, the taxpayer received a notice because the amount the IRS had on file was higher. TAS immediately contacted the IRS to be sure it wouldn’t issue any more notices from that point on. Working together, a TAS Case Advocate and a Technical Advisor resolved an issue that could have affected over 4,000 people. All this was done within 25 days after the taxpayer asked TAS for help.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to fix it. TAS advocates will do everything they can to get the problems resolved and will stay with the taxpayers every step of the way. Occasionally we feature stories of taxpayers and advocates who worked together to resolve complex tax issues. Read more TAS success stories.