An official website of the U.S. GovtNational Taxpayer Advocate Nina Olson submitted written testimony to the Senate Appropriations Subcommittee on Financial Services and General Government for a hearing that would discuss the Internal Revenue Service FY 2016 budget.
Similar to testimony she gave in person last week to the House, she cited severe declines in taxpayer service. But with the passing weeks, levels of service have continued to fall.
“I do not think it is hyperbolic to say we are facing a crisis in taxpayer service.”
“As the filing season has kicked into higher gear, the IRS’s telephone performance has dropped below the year-to-date average. For the week ending February 7, the IRS answered 34 percent of its calls. For the week ending February 14, it answered 36 percent. And for the week ending February 21, it answered 31 percent.”
