Taxpayer Advocate Service Toll-Free Line Is Experiencing High Call Volumes

March 16, 2018

High Call Volume Alert

The Taxpayer Advocate Service (TAS) is currently experiencing very high call volumes on its toll-free telephone line. TAS calls have spiked because problems with the IRS’s income verification process have delayed tax refunds for a substantial number of taxpayers, many of whom have claimed the Earned Income Tax Credit or the Additional Child Tax Credit on their returns. Many taxpayers facing refund delays are calling to request our assistance, and as a result, taxpayers calling to set up new cases with us are often experiencing lengthy hold times. In some instances, these delays are approaching two hours, and some taxpayers are being disconnected.

TAS is committed to serving our taxpayers, and we sincerely apologize for these delays. We are urging the IRS to fix this systemic problem so that taxpayers receive timely refunds. In the meantime, we are taking steps to reduce hold times and disconnected calls on our line. Typically, the longest hold times are in the early mornings and all day on Mondays. Please note that these delays do not affect taxpayers calling their local TAS office to speak with their assigned case advocate.

TAS appreciates your patience during this tax season, as case advocates work diligently to address your tax concerns. As always, you can contact your local Taxpayer Advocate Service office for assistance. Please visit the Get Help section of the TAS tax toolkit to find answers to common tax questions or to obtain the contact information for your local office.