Taxpayer Advocate Service Toll-Free Line Is Experiencing High Call Volumes

March 4, 2019

High Call Volume Alert

The Taxpayer Advocate Service (TAS) is currently experiencing very high call volumes on its toll-free telephone line. Many taxpayers facing refund delays are calling to request our assistance, and as a result, taxpayers calling to set up new cases with us are often experiencing lengthy hold times.

TAS is committed to serving our taxpayers, and we sincerely apologize for these delays. We are taking steps to reduce hold times on our line. Typically, the longest hold times are in the early mornings and all day on Mondays. Please note that these delays do not affect taxpayers calling their local TAS office to speak with their assigned case advocate.

TAS appreciates your patience during this tax season, as case advocates work diligently to address your tax concerns. As always, you can contact your local Taxpayer Advocate Service office for assistance. Please visit the Get Help section of the TAS tax toolkit to find answers to common tax questions or to obtain the contact information for your local office.