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Published:   |   Last Updated: October 28, 2024

CP 21-B – We Made the Changes You Requested, Refund Due

Where am I on the Roadmap?

Overview

The IRS made the changes you requested to your tax return for the tax year specified on the notice. You should receive your refund within 2-3 weeks of the date on your notice as long as you don’t owe other tax or debts the IRS is required to collect.

I need more information

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What does this mean to me?

The IRS made the changes you requested to your tax return (i.e., an amended return) for the tax year on the notice you received. You should receive your refund within 2-3 weeks of the date on your notice as long as you don’t owe other tax or debts the IRS is required to collect. 

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How did I get here?

You requested changes to your tax return for the tax year on your notice. You should receive your refund within 2-3 weeks of the date on your notice as long as you don’t owe other tax or debts the IRS is required to collect. 

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What are my next steps?

  • Read your notice carefully to see what the IRS changed. 
  • Contact us if you disagree with the changes the IRS made. 
  • Correct the copy of your tax return that you kept for your records. 
  • Be sure to report any interest the IRS paid you on the tax return for the year in which you received the interest. 
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If you disagree with notice

Call the IRS at the toll-free number on the top right corner of your notice. Please have your paperwork (such as cancelled checks, amended return, etc.) ready when you call.

Where can I get additional help?

General Resources

Understanding your notice or letter

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Browse common tax issues and situations at TAS Get Help

If you still need help

The Taxpayer Advocate Service is an independent organization within the IRS. TAS helps taxpayers resolve problems with the IRS, makes administrative and legislative recommendations to prevent or correct the problems, and protects taxpayer rights. TAS helps all taxpayers (and their representatives), including individuals, businesses, and exempt organizations. You may be eligible for free TAS help if your IRS problem is causing financial difficulty, if you’ve tried and been unable to resolve your issue with the IRS, or if you believe an IRS system, process, or procedure just isn’t working as it should.

TAS has offices in every state, the District of Columbia, and Puerto Rico. To find your local advocate’s number:

Low Income Taxpayer Clinics (LITCs) assist individuals whose income is below a certain level who need to resolve tax problems with the IRS. They also provide education, outreach, and information on taxpayer rights to individuals who speak English as a second language. LITCs represent taxpayers in disputes before the IRS and courts and help taxpayers respond to IRS notices and correct account problems. Services are offered for free or a small fee. LITCs are independent from the IRS and TAS. For more information or to find an LITC near you, see the LITC Page or Publication 4134, Low Income Taxpayer Clinic List. You can also request Pub. 4134 by calling 800-TAX-FORM (800-829-3676).

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Did you know there is a Taxpayer Bill of Rights?

The taxpayer Bill of Rights is grouped into 10 easy to understand categories outlining the taxpayer rights and protections embedded in the tax code.

It is also what guides the advocacy work we do for taxpayers.

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