Federal offices will be closed January 9 for national day of mourning
An official website of the U.S. Govt An official website of the U.S. GovtThis report explores the effect of sending subsequent letters to a sample of potentially legitimate taxpayers who were likely entitled to their claimed refunds even though they had not authenticated their identity with the IRS in the past three years. The letters offered TAS assistance to taxpayers needing to authenticate their identity to receive their TY 2020 refund, which remained frozen by the IRS. TAS tracked both the number of respondents and whether the taxpayer could successfully verify their identity and tax return information as well as the number of taxpayers who successfully authenticated their identity directly with the IRS after receiving the TAS letter.
This report compares the telephone processes and metrics of the IRS with other public and private entities, including state and national governmental agencies, that receive large call volumes. The goal of this comparison is to recommend metrics and processes that may improve IRS telephone operations.
This report examines the scope and impact of Individual Taxpayer Identification Numbers (ITINs), focusing on the characteristics of ITIN-related tax returns, including the size of the ITIN tax return filing population, taxes paid, credits received, and other characteristics. It discusses the IRS administration of the program, including the challenge of the IRS reviewing and processing hundreds of thousands of ITIN applications. Finally, we look at the challenges faced by ITIN applicants, particularly when errors occur because the IRS erroneously deactivated their ITIN and the additional burdens imposed by the IRS issuance of ITIN-related math error notices, which taxpayers may not understand, leading to delays and loss of millions of dollars in credits.
